Refund policy

Return & Refund Policy

At Cyberites, your satisfaction matters to us. However, due to Health Canada regulations and strict hygiene standards for intimate personal care products, we are unable to accept returns or exchanges on most items once they have been opened or used. This policy protects everyone's health and safety, as these products cannot be resold or reused after leaving our facility.

We understand this is an important consideration when shopping for adult toys and novelties, and we want you to feel confident in your purchase. That's why we work exclusively with reputable brands known for high quality and reliable customer support.

What we can do to help:

• If your item arrives defective or damaged, please contact us right away. We'll guide you through the warranty replacement process with the manufacturer.
• Many of our products come with manufacturer warranties covering manufacturing defects. We're happy to assist you with any claims.
• If you're unsure about a product before purchasing, feel free to reach out — we're here to answer questions and help you choose the right item.

Our goal is simple: to make sure you have a positive experience. If something isn't right, talk to us. We'll do everything we can to make it right within the limits of health and safety regulations.

Thank you for shopping with Cyberites. We truly appreciate your trust.